bigcuan Platform Privacy Notice

Over 80 million Indonesians use digital payment methods regularly, relying on platforms like DANA, e-wallet, and mobile banking to manage transactions securely. This page describes what we collect when you use bigcuan and how we keep that data protected. We treat your personal information—name, email, payment details—with the same care we apply to account security and withdrawal processing.

When you create a bigcuan account, you provide legal name, date of birth, email, phone, and banking information. We collect this data solely to verify your identity, process deposits through your chosen payment method, settle withdrawals, and comply with anti-fraud and anti-money-laundering rules. We do not sell your data to third parties, nor do we share it beyond our payment processors and compliance partners.

Our policy is built on transparency. We explain what we collect, who can access it, how long we keep it, and what rights you have over it. If you have questions about your data or how we handle it, you can contact our support team anytime. If you request deletion of your account and all associated data, we process that request within 30 days, except where law requires us to retain records.

What data we collect on bigcuan

We collect account information: full legal name, date of birth, email address, and phone number. You must provide these to create a bigcuan account and verify your identity before depositing. We also collect payment information—the bank or digital wallet details you use to deposit and withdraw. If you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, those wallets share minimal data with us: a transaction ID and timestamp. If you deposit via direct bank transfer through e-wallet, mobile banking, local payment, or online payment, we receive your account holder name and account number for settlement purposes only.

We collect gameplay data: bets placed on Liga 1, Piala Indonesia, Piala AFF, or Champions League matches; slot spins and results; live-table play history; and esports market activity. This data helps us settle your account correctly and detect suspicious patterns (e.g., multiple accounts, underage signup, money laundering). We do not use gameplay data for marketing or profiling.

We collect technical data when you access bigcuan: IP address, device type, browser, session duration, and pages visited. We use this to secure your account, prevent unauthorized access, and diagnose technical issues. We do not track your behaviour across other websites.

How we use your data and who can access it

We use your data to: verify your identity and age; process deposits and withdrawals; settle bets and games; comply with anti-fraud and tax rules; and respond to disputes. We share your data only with: our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking); our banking partners for settlement; and government authorities if required by law. We do not share gameplay data, email, or phone numbers with third parties. Our support team can access your account details to help you with withdrawals, disputes, or account recovery.

We encrypt all payment and personal data in transit and at rest. Your account password is hashed and cannot be retrieved, even by our staff.

Data location and international transfer

Our servers may sit outside your jurisdiction—possibly in other Southeast Asian countries or beyond. By using bigcuan, you consent to your data being processed and stored outside Indonesia. We apply the same encryption and access controls regardless of server location. If you do not accept this, you may request account closure and withdrawal of your balance.

Data retention

We keep your account data and game history for seven years to comply with tax and anti-money-laundering rules. After account closure, we delete personal information within 30 days unless law requires longer retention.

Cookies and tracking

We use session cookies to keep you logged in. We do not use persistent tracking cookies or third-party analytics that profile your behaviour across sites.

Third-party services

Our payment processors (local payment, online payment, e-wallet, etc.) and banks (mobile banking, local payment, online payment, e-wallet) have their own privacy policies. We do not control their data handling beyond our contract with them.

Holidays and disputes

If you dispute a withdrawal during Idul Fitri, Idul Adha, or Imlek, we retain relevant transaction data until resolution. Archived data from closed accounts is deleted after the retention period.

Your rights and our commitments on bigcuan

You can request deletion of your account and associated personal data anytime. We will delete your account and remove your data within 30 days, except where we must retain records for tax or anti-fraud compliance. Once deleted, you cannot recover your account or gameplay history. Any outstanding balance is withdrawn to your registered payment method before deletion.

We do not combine your bigcuan data with data from other services without your consent. If we make changes to this privacy notice, we notify you by email and on our website. Continued use of bigcuan after the notification date means you accept the new terms. If you disagree with any change, you can close your account and withdraw your balance.

Our privacy commitments are binding regardless of where you access bigcuan—whether from Jakarta, Surabaya, Bandung, Medan, or anywhere else in our supported jurisdictions. If you believe we have mishandled your data, contact our support team. If we do not resolve your concern, you may escalate to the relevant data protection authority in your jurisdiction.

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